Return Policy:

We want you to be completely satisfied with your purchase from our shop. If for any reason you are not happy with your order, please review our return policy below:

  1. Eligibility: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging.

  2. Timeframe: You may initiate a return within 30 days of receiving your order. After 30 days, unfortunately, we cannot offer you a refund or exchange.

  3. Return Process: To initiate a return, please contact our customer support team at create@viziermedia.com with your order number and reason for return. We will provide you with a return authorization (RA) number and further instructions on how to return your item within 2 business days.

  4. Return Shipping: Once you have received your RA number, please ship your item back to us at the following address: Our Shop Returns 123 Main Street Anytown, USA 12345 Please include your RA number on the outside of the package and on a note inside the package. We recommend using a trackable shipping service and purchasing shipping insurance for your return.

  5. Processing Time: Once we receive your returned item, please allow 5-7 business days for us to inspect the item and process your return. We will notify you via email once your return has been processed.

REFUNDS:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days, depending on your payment provider.

  1. Exchanges: If you would like to exchange your item for a different size, color, or style, please contact our customer support team at create@viziermedia.com to initiate the exchange process. We will do our best to accommodate your request, subject to product availability. Please allow 5-7 business days for your exchange to be processed once we receive your returned item.

  2. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

  3. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately at create@viziermedia.com with photos of the damaged product and its packaging. We will work with you to resolve the issue as quickly as possible, whether through a replacement, refund, or store credit. Please allow 2-3 business days for us to address your concern.

  4. Final Sale Items: Certain items, such as personalized or custom-made products, may be marked as final sale and are not eligible for return or exchange unless they arrive damaged or defective.

  5. Policy Updates: We reserve the right to update or modify our return policy at any time without prior notice. Any changes to the policy will be posted on our website.

If you have any further questions or concerns about our return policy, please don't hesitate to contact our customer support team at create@viziermedia.com.